30-Day Return Period

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility Criteria

To be eligible for a return, please ensure the following conditions are met:

• The item must be in the same condition as when you received it.
• It should be unworn or slightly unused, with all tags intact.
• The item must be in its original packaging.
• You will need to provide the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at service@tegooe.com. If your return request is approved, we will provide you with the shipping address of our warehouse for the return.

• The customer is responsible for covering the shipping fees back to our HONG KONG Warehouse.
• We recommend using a trackable shipping method to ensure we can monitor the return.
• Upon receiving and inspecting the returned items for any intentional damage, we will issue a full refund of your purchase price.
• Please note that returns sent to us without prior authorization will not be accepted.

Questions and Assistance

If you have any questions or need further assistance regarding returns, please don't hesitate to contact us at service@tegooe.com.

Damages and Quality Issues (Defective Products)

We provide a free replacement for items that arrive non-functional or have a quality defect.

In such cases, please contact us via email first and provide the necessary information and evidence, including photos or short videos clearly describing the issues.

• Once approved, we will send the shipping label to your mailbox, you can download and print it, and then return it to us. No fees cost.
• When we get the tracking information of the product, we will send you a new replacement.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have questions or concerns about a specific item, please get in touch with us.

Exchanges

To ensure you get the item you want promptly, please email us at service@tegooe.com. Return the item you have, and once your return request is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you.

• We will approve your refund request if the product is indeed unworn or slightly used, with tags, and in its original packaging.
• Refunds will be automatically processed to your original payment method.
• Please note that it may take up to 14 business days for your bank or credit card company to process and post the refund.